orakyl

Cancellation & refunds

Leaving should be as easy as arriving.

One email cancels it. You keep the month you've paid for, and nobody will try to talk you out of it.

Last updated 1 August 2026

The short version

  • 5 days free, once per person. No card needed to start.
  • Then ₹449 a month, renewing monthly until you cancel.
  • Cancel any time. Access continues to the end of the month you've already paid for.
  • No part-month refunds. If you cancel mid-month you keep the rest of that month instead of getting money back.
  • If we charged you wrongly, we refund it — no argument.

The free trial

Every new account gets 5 days of full access, free. You don't enter a card to begin, so nothing is charged when the trial ends — it simply stops, and you decide then whether to carry on.

It's one trial per person. It isn't renewable, and making a second account to get another one isn't on.

What it costs

Orakyl Plus is ₹449 per month. One plan, one price — no tiers, no add-ons, no setup fee, nothing extra to buy. That's the whole amount you'll be charged each month.

Payment is in Indian rupees through Razorpay, by UPI or card. It's a monthly subscription, so it renews automatically on the same date each month until you cancel. We never see or store your card or UPI details.

How to cancel

Email hello@orakyl.com and say you want to cancel. That's the whole process. Use the address you signed up with so we know it's you. We cancel it on the same working day we see the message and email you to confirm.

There's no form to fill in, no reason required, no retention offer, and no one is going to ask you to reconsider. If you want to tell us why you're going we'll read it gratefully, but you don't owe us that.

If you'd rather not email at all, you can also stop the mandate from your own bank or UPI app, the same way you would any other recurring payment.

What happens when you cancel

Nothing abruptly. You've paid for the month, so you keep full access until the end of that paid month — your companion is still there, and everything it remembers stays exactly where it is. After that date the subscription simply doesn't renew.

Cancelling does not delete your account. Come back next month or next year and your companion picks up where you left off. If you want everything gone instead, say so and we'll delete it — see privacy.

When we don't refund

We don't refund part of a month. If you cancel on day three of a paid month, you keep the remaining twenty-odd days rather than getting a pro-rata amount back. We're saying it plainly here so it's never a surprise on a statement.

We also don't refund a month you used and then decided you'd rather not have paid for, or an account we closed because it broke the terms — the 18+ rule in particular.

When we do refund

Without you having to push for it:

  • You were charged twice for the same month, or charged by mistake.
  • You were charged after cancelling.
  • Orakyl was substantially unusable for a meaningful stretch of a month because something on our side was broken.
  • We closed your paid account for a reason that wasn't your fault — then we refund the unused part of the month.
  • You were charged despite never being able to use the account at all.

Email us with the date and amount. We'll look at it within 3 working days, and an approved refund goes back to the same card or UPI you paid with — usually within 5–7 working days, depending on your bank. Refunds always go to the original payment method; we can't send them anywhere else.

And if your situation isn't on this list but you think it's genuinely unfair, write to us anyway. We'd rather be fair than be right.

If a payment fails

Cards expire and mandates lapse — it happens. If a renewal fails, Razorpay retries it, and we don't cut you off the moment a charge bounces: you keep access for the period you've paid for while it sorts itself out. If it never goes through, access ends and you can restart whenever you like. Nothing you've built with your companion is deleted for a failed payment.

If the price changes

We'll tell you before it applies to you, and you can cancel instead of paying it. A new price never applies to a month you've already paid for.

Any billing question at all

hello@orakyl.com — that's the one channel, and a person reads it. Please include the email address on your account and the date of the charge; it makes it much faster.

Orakyl is a sole proprietorship registered in India; entity details available on request.